When I try to create a Café Well account, I’m asked if I was invited. Do I need an invitation, and, if so, how do I get one?

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First, check with your program administrator to verify you need an invitation to join. You may have a unique URL that will allow you to register without an invitation.

Example: cafewell.com/code/ACMEEmployer or cafewell.com/code/ACMEHealth

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  • Avatar
    ramir0h

    How can I register my spouse?

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    jhbyee

    Same question, how do I register my spouse on CafeWell?

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    jhsterk

    same question. I see how to invite friends. It isn't clear how to send invite to spouse so they can start on their incentives.

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    asquicimari

    Yes, Same question, how to invite spouse, this is not clear..., please we need an answer.

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    jmorganibm

    Sorry to repeat the same question, but I do not see an option to add a spouse. Nothing I try works. Would like to know ASAP, need to get the incentives completed. Thank you.

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    srbieri

    Repeating question - how to set up spouse to complete incentives registration

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    dclowe

    yes where did we get an invitation and how are so many people asking how to add spouse with no help nor FAQ's to assist. Also I sent requests to cafewell email and no response.

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    nyk161

    I agree with the above. How do I register my spouse?

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    tbsheri
    Same question...maybe if enough comments we will get an answer
  • Avatar
    mpdilley
    Same question- How do I register my spouse?
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    swhitehe
    Same question, how do we register our spouses to earn their part of the incentives?
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    WonderfulLife43
    Surprise!!?!? I have the same question, how do I register my spouse ??
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    dtheriault
    When I choose Get Started, how do I answer the questions? Does the spouse have an invite? code? employer or family? etc. Please provide more detail on the question, not just get started. I submitted a ticket and that is what I got. Frustrating :(
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    boc333
    I'm having the same problem. I registered myself using the IBM URL and then tried to register my husband. But when it asked me to verify his social security number and birth date it said that eligibility has already been claimed. It appears an account has been set up for him but it's not linking to the IBM content. How can I set up a separate account for each of us so we can earn the IBM program incentives?
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    jlspann
    In 2015, as an IBM employee with my own medical coverage, I created a Cafe Well account. In 2016, I am covered under my husband's IBM medical plan as I am no longer an IBM employee. How do I get my existing Cafe Well account profile to indicate that I am a spouse covered under his IBM medical plan? When I complete the IBM program incentives, I want the completion of program activities to be linked to his CafeWell/medical plan so he can satisfy the requirements for the spouse to complete 2 activities.
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    ms07
    Any help?
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    john_o_webb
    Same here, wondering how I am able to link my spouse's account to mine. She is not an IBM employee.
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    dtutko

    I have followed the instruction above and at no point for me, did it ask for my wife's information. How do she complete the incentives?

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    anna2925

    When register for spouse account, it asks spouse code for linkage . But where do I find/get spouse code?

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    tsaipingwu

    I have the same question too how can I change my wife account so she can credit her activity to earn incentive?
    I am very frustrated that this simple question got repeatly asked in this forum. Don't you think this is very important to put a link to guide spouse to select right link? This like left to LA and right to NY. Without sign, people won't know correct way. Unbelieveablem, IBM choose your company to host our Health Inventive program.

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    Shinedell

    I went into this part of the site for "HELP" and see that everyone asked the same question I have now, repeatedly, since January. All I want to do is get a code so my husband can create an account. Wow - this site is terrible.

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    mking024

    I am one of the other dozens above experiencing the frustration of trying to link an IBM spouse back to the IBM employees account. At least I was able to get my wife registered. BUT the system keeps referring to us as United Healthcare members, which we are not. IBM forced us to Aetna a couple years ago. SO, when we click the button that we are not United members, it wants us to re register and start over. I could do this for days if needed, but it is getting really frustrating. Help!

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    mking024

    @Lenise, Thank you for the response. However, exactly where do I provide a SSN/DOB, and are you referring to the employee or the spouse SSN?
    Also, you mention the FAQ holds a phone number. I see no reference to "contact", "phone", "support". What is the phone number?
    We completed screen shots of the circular attempts to access, confirm email, Skip Now, verify eligibility, UnitedHealthcare misdirects, Contact -> FAQ, etc, but I am unable to paste them into this forum. So I am also emailing to support@cafewell.com : "I am still having trouble finding the place for my wife to enter her health survey so that CafeWell can track completion for my IBM employee incentive rebate.
    Based upon Lenise response in the CafeWell Community, I attached the problem symptoms which continue....
    Perhaps there is a simple solution, but it is not obvious to me, nor the dozens of others that have complained in the community forums. Please guide me and ensure that in 2016, our accounts remain active so that the employee and spouse do not need to do any activation steps again."

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    drhager

    The usability here is an embarrassment - how could something as simple as linking a partner account be made this complicated?

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    Johnott

    I agree, I cannot even find a phone number to talk to anyone, why?

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    austenj

    Interesting, just got off the phone (thanks for the number!). It appears that when your spouse fills out the normal create an account information the cafewell team matches it to who you have on your insurance. I was looking for a way to tie the two accounts together but it seems cafewell does that already based on reverse lookup I guess.

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    markcook181

    What if your wife doesn't have a SSN?