How do I install and enable the SightCall plugin and/or extension for CaféWell Video Coaching?

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CaféWell video coaching is enabled through a video/chat service from SightCall that provides Web Real-time communication (WebRTC).  This article provides guidance on installing the plugin and any additional extensions that are required to run the service (varies by browser). 

Installation

If you are using Chrome (recommended), Firefox, Safari or IE as your Internet browser, the first time you attempt to join a video session and a plugin or extension is not detected, a message appears prompting you to complete the installation.

GetChromeExtension.png
Image may vary.

Chrome (Requires both an extension and the plugin)

To get the extension:

After initiating the SightCall extension installation from the video coaching page, a new tab opens in the existing browser to the Chrome Web Store.

Click Add to Chrome to begin.

ChromeStore.png

 

A popup appears. Click Add extension to continue.

ChromeExtensionSuccess.png

After installation, a popup message will appear confirming a successful installation.

Navigate back to the Caféwell tab where a flash message shows that the extension has been installed. The webpage should automatically take you to the next step. In the case where it does not and the extension was successfully installed click refresh to advance to the next step.

To get the plugin:

Click the Get the plugin to begin installing the plugin. You will be prompted to save the plugin on your computer. After the download is complete open the plugin package to begin installation.

 GetPluginChrome.png

After initiating the installation process, a wizard will appear. Click Run and follow the instructions to install the plugin.

InstallPluginChrome.png

 

Once the plugin has finished installing, click Close.

 

PluginSuccessChrome.png

Once the installation is complete, navigate back to the Caféwell video coaching tab. A new flash message will appear letting the user know the plugin was installed successfully. The webpage should automatically navigate back to your coaching session. In the case where it does not and the plugin was successfully installed click refresh.

 

Internet Explorer/Windows (Plugin only):

After initiating the installation process, a wizard will appear. Click Run and follow the instructions to install the plugin.

 

The plugin will automatically enable. The webpage should automatically navigate back to your coaching session. In the case where it does not and the plugin was successfully installed click refresh.

VC-plugin-windows-01.png 

Safari/Mac OS X (Plugin Only):

After initiating the plugin installation, Safari for Mac OSX will download the plugin. To locate the file, navigate to your Downloads folder or the folder specified under Safari preferences. Find the RTCCplugin.pkg file and then run it.  Follow the steps on the wizard to complete the installation.

InstallPluginChrome.png

 

Once the plugin has finished installing, click Close.

 

PluginSuccessChrome.png

Navigate back to the Caféwell video coaching tab. A new flash message will appear letting the user know the plugin was installed but needs to be enabled.

AllowPluginNoticeSafari.png

To enable the plugin:

  1. Navigate to Safari Preferences
  2. Select the Security tab and click Plug-in Settings. 

    AllowPluginSafari.png
  3. Authorize the plugin by checking the box on the left for RTCC Plugin. Once a blue check mark appears click Done.


AllowPlugincheckboxSafari.png

Navigate back to the Caféwell video coaching tab. The webpage should automatically navigate back to your coaching session. In the case where it does not and the plugin was successfully installed click refresh. 

Firefox / Mac OS X:

To get the extension:

After initiating the installation process from the video coaching screen, a new tab will be opened in the existing browser. Click Add to Firefox to begin installation.

AddtoFirefox.png

A popup appears. Confirm the installation by clicking Install.

AddtoFirefoxAllow.png

After installation, a popup message will appear confirming a successful installation.

Navigate back to the Caféwell tab where a flash message shows that the add on has been installed. The webpage should automatically take you to the next step. In the case where it does not and the extension was successfully installed click refresh to advance to the next step.

 

To get the plugin:

After initiating the installation process from the video coaching screen, Firefox on Mac OSX will open a wizard as shown. Follow the step-by-step instructions to complete the installation. 

VC-plugin-ff-01.png

 

If the process doesn’t automatically initiate, you may have to navigate to Downloads folder, or the folder specified in Firefox preferences, locate the RTTCplugin.pkg, and double-click it to initiate the installation process.

Keep the default settings and click OK.

 

PluginSuccessChrome.png

 

Click Close to complete the installation.

After installing the plugin, the video coaching page should detect the change and confirm successful installation and allow you to continue. The webpage should automatically navigate back to your coaching session. In the case where it does not and the plugin was successfully installed click refresh.

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